How do I reply to a conversation in the Inbox?

Updated October 19, 2026

Every conversation in the Inbox has a composer at the bottom. Use it to reply to the contact, forward an email, or leave a note only your team can see.

Viewers can read conversations and add notes, but they can't send messages.

Step by step

Open the conversation in the Inbox.
Click Reply, or press R. For an email you can also pick Reply All, or Forward (F).
Write your message. For an email, check the To field, and click Show CC/BCC to add Cc or Bcc.
Click Send, or press ⌘ Enter (Ctrl Enter on Windows).

To close the composer, click the cross or press Esc.

Write an internal note

Click Note, or press N. A note stays inside Breakcold: the contact never sees it, and anyone in your workspace who can open the conversation can read it. Type @ to mention a teammate: they get a notification. Click Add Note to save it.

Good to know

Your reply goes out from the account the conversation belongs to. For an email, the From line shows it. To write from another account, start a new conversation instead.
Send & Complete. When you reply from a task that's linked to the conversation, the button reads Send & Complete: it sends the message and marks the task done. Use the arrow next to it to switch back to Send. Breakcold remembers your choice for this workspace in this browser.
Your draft is saved while you type: you see Saving…, then Saved.
A disconnected account can't send. A yellow banner above the composer says so. If the account is yours, click Reconnect account. If a teammate shared it with you, ask them to reconnect it in Settings → Accounts.

Everything you can do in the composer

Still stuck?

How do I reply to a conversation in the Inbox?

Updated October 19, 2026

Every conversation in the Inbox has a composer at the bottom. Use it to reply to the contact, forward an email, or leave a note only your team can see.

Viewers can read conversations and add notes, but they can't send messages.

Step by step

Open the conversation in the Inbox.
Click Reply, or press R. For an email you can also pick Reply All, or Forward (F).
Write your message. For an email, check the To field, and click Show CC/BCC to add Cc or Bcc.
Click Send, or press ⌘ Enter (Ctrl Enter on Windows).

To close the composer, click the cross or press Esc.

Write an internal note

Good to know

Your reply goes out from the account the conversation belongs to. For an email, the From line shows it. To write from another account, start a new conversation instead.
Send & Complete. When you reply from a task that's linked to the conversation, the button reads Send & Complete: it sends the message and marks the task done. Use the arrow next to it to switch back to Send. Breakcold remembers your choice for this workspace in this browser.
Your draft is saved while you type: you see Saving…, then Saved.
A disconnected account can't send. A yellow banner above the composer says so. If the account is yours, click Reconnect account. If a teammate shared it with you, ask them to reconnect it in Settings → Accounts.

Everything you can do in the composer

Still stuck?

How do I reply to a conversation in the Inbox?

Step by step

Write an internal note

Good to know

Everything you can do in the composer

Related

How do I reply to a conversation in the Inbox?

Step by step

Write an internal note

Good to know

Everything you can do in the composer

Related