How do I use quick replies in the Inbox?

Quick replies are saved messages you reuse: an intro, a pricing answer, a follow-up. They're shared with everyone in your workspace.

Use a quick reply

1. Open the conversation and click Reply.
2. Click Quick replies under the message box.
3. Search with Search quick replies..., or browse the categories (General comes first).
4. Click a quick reply. It replaces what's in the composer.
5. Edit it if needed, and click Send.

The list only shows quick replies for the conversation's channel, plus those set to All channels.

Save a message as a quick reply

1. Write the message in the composer.
2. Click the arrow next to Send, then Save as a quick reply.
3. Type a Template name, for example "Follow-up reply".
4. Click Save. It's saved for the channel you're writing on.

Edit or delete a quick reply

Open Quick replies and click ⋯ next to a quick reply:

• Edit opens Edit quick reply, where you can change the Name, Shortcut, Category, Channels (All channels or Specific channels) and Content. Click Save.
• Delete asks you to confirm: the quick reply is removed for everyone in the workspace.

Insert one with a shortcut

Give a quick reply a Shortcut (for example intro), then type /intro in the composer and press Enter. Unlike the Quick replies button, a shortcut inserts the text where your cursor is. Each shortcut can be used once per workspace.

Good to know

• Quick replies aren't available in notes.
• A quick reply is fixed text: it doesn't fill in each contact's name. Add the name with Insert variable after picking it.
• Formatting is kept in emails. On LinkedIn, WhatsApp and Telegram, the quick reply is inserted as plain text.

Related

• Reply to a conversation
• Insert variables in a message
• How roles and permissions work in a workspace