How do I insert variables in a message?

Variables save you typing: pick the contact's name, your own email or today's date from a list, and Breakcold writes the value into your message.

Step by step

1. Open the conversation and click Reply (or Note).
2. Place your cursor where the value should go.
3. Click Insert variable (next to Quick replies), or type /.
4. Search with Search variables..., or browse the groups. Each variable shows its value next to its name.
5. Click a variable, or press Enter. Use ↑ and ↓ to move, and Tab to switch group.

What you can insert

• The contact: every visible field of the person records linked to the conversation, grouped under the person's name: their name, email and any other field shown on People records, including the custom fields you added.
• Sender: your First Name, Last Name, Full Name and Email.
• Date & time: Today, Today (Long), Tomorrow, Yesterday, Day of Week, Month, Year, Current Time and Current Date & Time.

Good to know

• The value is written as plain text, not as a placeholder. If you insert the name of Jane Doe, the message contains "Jane Doe", and you can edit it like any other word.
• A field that's empty on the record shows Empty and can't be picked.
• No linked person, no contact fields. Link the conversation to a person record first: see link a conversation to a record. In the Compose window, only the Sender and Date & time groups are offered.
• Dates are written in US format, for example 10/19/2026. Check the value shown in the list before you insert it.
• Typing / also lists your quick replies that have a shortcut.
• A quick reply saved with a variable in it keeps the value that was inserted, not the variable. Quick replies don't fill in names for each contact.

Related

• Reply to a conversation
• Use quick replies
• Link a conversation to a record