How do I use the AI filter in the inbox?

Updated October 19, 2026

The AI filter turns a sentence such as "LinkedIn conversations without a reply" into inbox filters, so you don't have to pick each field yourself.

Each request uses a few tokens from your workspace, usually between 0.2 and 1.5. See What are tokens used for?

Step by step

In the Inbox, click the view you want to filter.
Click Filter at the top left.
Click AI Filter at the top of the list.
Type what you're looking for in Describe your filters..., or click a suggestion: Show me people in the CRM, LinkedIn inbox, Emails that were opened or People who clicked on my emails.
Press Enter, or click the arrow in the field.
Read the filters Breakcold proposes. Click Apply filters to use them, or Discard to try other words.

The AI only builds filters from the fields of the Filter list, including your record fields. It doesn't read your conversations.
It creates up to 8 filters at a time. Under Warnings, it lists the parts of your request it couldn't turn into a filter.
If it shows No filters generated. Try rephrasing., name the field you mean, for example "channel is WhatsApp" or "last message in the last 7 days".
Apply filters replaces the filters you had added. You can then change or remove each one like any other filter.
To keep the result, click Save, or save it as a new view.

Still stuck?