How do I download a conversation transcript?

A transcript is the whole conversation in a plain text file: every message and every internal note, in order. Use it to share a conversation with someone outside Breakcold or to keep a copy.

Step by step

1. Open the Inbox and click the conversation.
2. At the top right of the conversation, click More actions (…).
3. Choose Download transcript. The menu shows Preparing transcript... while Breakcold gathers the messages.
4. When you see Transcript downloaded, the file is in your downloads folder.

What's in the file

• A header with the conversation's subject or the contact's name, the channel, when you downloaded it and the number of messages.
• Every message from the first to the last, each with its date and time, the sender, and whether it was received (Inbound) or sent (Outbound).
• Your team's internal notes, in their place in the timeline, marked Internal comment.
• The names of attached files. The files themselves aren't included.
• A deleted message shows as [Message deleted].

Good to know

• The file is named breakcold-conversation-transcript-<date>.txt and opens in any text editor.
• Times are in your computer's time zone.
• It's plain text: formatting and images aren't kept.
• You can download a transcript of any conversation you can read, on every channel.
• You download one conversation at a time. To read many conversations at once, for a report or another tool, use the Breakcold API or the Breakcold MCP: both can list conversations and their messages.
• If the download fails, you see Failed to download transcript. Please try again. Try again in a moment.

Related

• Archive, trash or star a conversation
• Reply to a conversation
• Breakcold API