How do I cancel my subscription?
Updated October 19, 2026
Canceling stops the renewal of your subscription. Nothing changes until the end of the period you already paid for.
Step by step
- Open Settings, then Usage and Billing, scroll to the bottom and click Cancel Subscription.
- Answer Why are you canceling? in at least 2 words.
- Click Yes, cancel subscription. You keep access until the end of the billing period; the page then shows Cancels at end of period.
What happens next
- You and your team keep full access until the end of the billing period. You aren't charged again.
- After that date, nobody in the organization can open it until someone subscribes again. Your data is kept for now: see What happens to my data after I cancel?
- Canceling doesn't refund the current period. See Can I get a refund?
Good to know
- Changed your mind? Click Resume Subscription on the same page before the end date.
- To erase your data now rather than wait, delete your organization.
- Want to keep a copy of your contacts or deals? Export them before the end date.
Related
Still stuck?