How do I pause my subscription?

Pausing locks the organization until a date you pick, for up to 90 days. Nothing is charged while it is paused, and billing restarts on that date.

Step by step

1. Open Settings, then Usage and Billing. In the Billing card, click Pause next to Pause subscription.
2. Under Resume on, pick the date your team gets access back.
3. Click Pause until that date. The Billing card then shows Paused until the date.

What happens next

• Nobody in the organization can open the workspace until the resume date. The billing settings stay open to admins.
• Your contacts, deals, conversations and settings are kept as they are.
• On the resume date, access comes back on its own. If a renewal fell during the pause, a new billing period starts that day and is charged then.

Good to know

• Back early? Click Resume now in the Billing card, or on the screen your team sees while the workspace is paused.
• Add-ons can't be changed while the subscription is paused.
• To stop for good instead, cancel your subscription.

Related

• How do I cancel my subscription?
• How do I get my invoices?