The Chrome extension doesn't work or saves to the wrong place
Updated October 19, 2026
Most extension problems are solved by one of these checks.
It saves to the wrong workspace or account
- Workspace: check the workspace selected at the top of the side panel.
- Region: click Change region at the bottom of the side panel and choose the region your organization uses (Europe or Rest of the world).
- Account: the extension uses the Breakcold account you're signed in to in Chrome. If you have several, sign out of the wrong one in the app.
It shows "Welcome to Breakcold" or keeps asking me to log in
Click Log in to Breakcold and finish signing in in the new tab. If the tab was closed, click Reopen login page.
"No contacts found on this page" or "Extraction failed"
- Wait for the page to finish loading, then click Try again, or the refresh button next to the workspace.
- Reload the page in Chrome.
- If it still fails, click Enter manually and type the details.
"LinkedIn limit reached" means your workspace read more than 10 LinkedIn profiles in a minute: wait a minute and try again.
"Out of tokens"
Your organization has no tokens left. Click Add tokens (admins) or ask an admin to add some. See How can I top up my tokens?
Nothing happens on the page
- Make sure you installed Breakcold CRM - AI-Native CRM, the v2 extension. If you also have the older v1 extension, remove it.
- Remove and reinstall the extension from the Chrome Web Store to get the latest version.
- The extension is built for Google Chrome.
Still stuck? Tell us the page address and what the panel shows in the chat: open Help center at the bottom of the sidebar, then click Chat with us.
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