What happens when I reach my usage limit?
Updated October 28, 2026
Your plan has a 5-hour limit and a weekly limit. Here is what happens as you get close to one, and when you reach it.
At 90%
A strip above the chat and a banner show how much of the limit is used and when it refills, for example 92% of this week's usage used · refills in 2 d.
At 100%
The banner reads You've used your 5-hour limit or You've used this week's usage, until the limit refills:
- Chief of Staff, AI employees and enrichment pause. Records waiting to be enriched are skipped with Skipped: usage limit reached and can run again after the refill.
- Recordings already running finish. A new recording can't start: Recording can't start: usage limit reached.
- The Chrome extension stops saving with AI; saving by hand still works.
- CSV imports stop mapping columns with AI; you match them by hand.
- API and MCP calls that use your plan are refused until the refill.
Everything else keeps working: your records, pipelines, the inbox, tasks, imports and exports.
Your three choices
| Choice | What it does |
|---|---|
| Wait for refill | Free. The banner shows when: the 5-hour limit refills 5 hours after it started, the weekly limit at the end of the week. |
| Reset now | Refills both limits right away, for $50 plus tax, up to 4 times per calendar month. See How to reset my weekly usage. |
| Upgrade | Moves you to a bigger plan, with bigger limits, now. See How to change my plan. |
When only background work is paused
AI employees and scheduled briefs can use at most half of each limit. When they reach that half, the app shows Background work is paused: they wait until the limit refills, and chat keeps working.
When the trial has ended
Without a plan, the banner reads Choose a plan to keep using AI. Pick a plan to bring back chat, employees and enrichment. Your data is kept.
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Still stuck?