I didn't receive my sign-in code, or it says it's invalid

When you type your work email and click Send sign-in code, Breakcold emails you a 6-digit code. Enter it under Verification code and click Verify and continue.

The code doesn't arrive

1. Wait a minute or two, then check your spam, junk and "Promotions" folders.
2. Check the email address on the code screen ("Enter the sign-in code we sent to …"). If it's wrong, click Back to sign in and type it again.
3. Click Send a new code. Then use the code from the newest email only.
4. If your company filters incoming email, ask your IT team to allow messages from Breakcold.
5. Your work email runs on Google Workspace or Microsoft 365? Skip the code: click Continue with Google or Continue with Microsoft on the sign-in page.

The code screen appears even when no account exists for that address. Getting no email can mean a typo in the address.

"That verification code is incorrect or expired."

• The code was mistyped, or it's an older code. Click Send a new code and use the one from the newest email.
• Codes only work for a short time. Request a new one if the email is more than a few minutes old.
• Open the code on the same device and in the same browser where you asked for it.

"Too many attempts. Wait a moment and try again."

You tried too many codes in a row. Wait a few minutes before requesting a new code, then enter it once, carefully.

"Additional verification is required before you can continue."

Breakcold wants to make sure it's really you, for example on a new device. Enter the extra code it sends you by email or text message.

Still stuck?

Click Support at the bottom of the sign-in page to chat with us.

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