Where do I see my phone calls?
Updated October 19, 2026
Calls from your phone provider show up in two places: the Calling page in the sidebar, and the Phone calls tab of each record. Until a provider is connected, both are empty: see How do I connect Aircall, Ringover or JustCall?
On the Calling page
- Click Calling in the sidebar to see every call of the workspace.
- Use the quick filters Mine, Inbound, Outbound, Missed, Voicemail and All calls, or search with Search numbers or call IDs.
- Click a call to open Call details: the recording, the transcript when your provider sends one, your notes about the call, and the linked records.
- Save the filters you use often with Save view. Only the person who created a view can change it.
On a record
Open a person, company or deal and click its Phone calls tab. It lists the calls placed or received with this record.
When a call isn't linked to a record
- A call is linked automatically when exactly one record has its phone number.
- Otherwise, click Assign record in the call's Record column and pick the record. Use Reassign record to fix a wrong link.
- When Breakcold can't tell who called, a task named Review caller appears in Tasks. Open it to create a person, link an existing record, or dismiss the review.
Good to know
- Everyone in the workspace can see calls, viewers included. Members and above can add notes and assign records.
- In Settings → Calling, owners and admins can turn on Auto-create people to create a person for unknown callers.
Related
Still stuck?