Which phone and dialer integrations does Breakcold support?

Breakcold works with three phone providers: Aircall, Ringover and JustCall. Breakcold has no phone line, dialer or SMS of its own: you need an account with one of these providers, connected in Settings → Calling.

What a connection gives you

• Your calls in Breakcold. Past calls for the period you choose, then new calls as they happen, on the Calling page in the sidebar.
• Calls on records. A call is linked to the record with the same phone number and shows on its Phone calls tab.
• Click-to-call. Click a phone number in Breakcold to call it with your provider's dialer, which stays in a corner of the app.
• Screen pop. The matching record opens when an inbound call starts ringing.
• Recordings you can play in Breakcold. JustCall also sends transcripts when your JustCall plan includes its AI features.
• Aircall only: save a note and tags back to Aircall from a call. You can also turn on Push contacts to Aircall to create the Aircall contact when a call is linked to a person.

Coming soon

RingCentral, CloudTalk and Dialpad are on the Calling settings page with a Coming soon badge. They can't be connected yet.

Good to know

• A workspace uses one provider at a time.
• Owners, admins and managers can connect a provider. Members can place calls. Viewers can see calls but not place them.
• Ringover and JustCall ask an admin to map each member to their provider user before that member can call.

Related

• How do I connect Aircall, Ringover or JustCall?
• Where do I see my phone calls?
• What integrations does Breakcold have?