Why isn't my webhook creating records?

Updated October 19, 2026

Every webhook an active endpoint receives leaves a line in its Delivery Logs. Start there: the status and the details say what happened. Your endpoints are in Settings → Webhooks.

Step by step

Open the endpoint from Settings → Webhooks → Manage receive endpoints.
Check its status at the top. Paused and Setup endpoints create no records.
Open the Delivery Logs tab.
On a success, the Details column shows the record: click it to open it. On any line, click View log details.
Read the Error or the Skip Reason and the AI Decision, and compare the Payload with the one your mapping was built on.

What each status means

Success: the record was created or updated.
Failed: the record couldn't be written. The Error says why, for example several records sharing the same unique identifier, a mapped Record ID that doesn't exist, or an owner that isn't a workspace member.
Skipped: the AI filter decided not to create the record, or your organization had no tokens left for it.
Rate Limited: too many webhooks arrived at once. Each endpoint accepts about 60 per minute, and a workspace about 300 per minute in total. Your tool gets an HTTP 429 answer and can send again later.

Nothing in the logs?

Setup: the endpoint was never activated. Requests only update the test payload. Open it and click Continue setup.
Paused: requests are refused with HTTP 503 and aren't logged. Breakcold pauses an endpoint by itself after 50 failed webhooks in a row. Fix the cause, then click Resume in the Settings tab.
Your tool may send to an old URL, use GET instead of POST, or send something other than JSON. Breakcold refuses those requests (HTTP 404 or 400) without a log line. Check the URL on the endpoint's page.

Good to know

There is no replay. To process a failed webhook again, send it again from your tool.
In Manual Mapping, the fields are mapped from the test payload. If your tool sends a different shape later (other field names, a list instead of one item), the values land nowhere. Use one endpoint per kind of payload, for example one for new leads and one for deals.
Logs are kept for 30 days. The counts at the top cover the last 7 days.
Breakcold answers your tool before it processes the webhook, so a 202 answer doesn't mean the record was created. Only the logs tell.

Still stuck?

Step by step

Open the endpoint from Settings → Webhooks → Manage receive endpoints.

Check its status at the top. Paused and Setup endpoints create no records.

Open the Delivery Logs tab.

On a success, the Details column shows the record: click it to open it. On any line, click View log details.

Read the Error or the Skip Reason and the AI Decision, and compare the Payload with the one your mapping was built on.

What each status means

Success: the record was created or updated.

Failed: the record couldn't be written. The Error says why, for example several records sharing the same unique identifier, a mapped Record ID that doesn't exist, or an owner that isn't a workspace member.

Skipped: the AI filter decided not to create the record, or your organization had no tokens left for it.

Rate Limited: too many webhooks arrived at once. Each endpoint accepts about 60 per minute, and a workspace about 300 per minute in total. Your tool gets an HTTP 429 answer and can send again later.

Nothing in the logs?

Setup: the endpoint was never activated. Requests only update the test payload. Open it and click Continue setup.

Paused: requests are refused with HTTP 503 and aren't logged. Breakcold pauses an endpoint by itself after 50 failed webhooks in a row. Fix the cause, then click Resume in the Settings tab.

Your tool may send to an old URL, use GET instead of POST, or send something other than JSON. Breakcold refuses those requests (HTTP 404 or 400) without a log line. Check the URL on the endpoint's page.

Good to know

There is no replay. To process a failed webhook again, send it again from your tool.

In Manual Mapping, the fields are mapped from the test payload. If your tool sends a different shape later (other field names, a list instead of one item), the values land nowhere. Use one endpoint per kind of payload, for example one for new leads and one for deals.

Logs are kept for 30 days. The counts at the top cover the last 7 days.

Breakcold answers your tool before it processes the webhook, so a 202 answer doesn't mean the record was created. Only the logs tell.

Why isn't my webhook creating records?

Step by step

What each status means

Nothing in the logs?

Good to know

Related

Why isn't my webhook creating records?

Step by step

What each status means

Nothing in the logs?

Good to know

Related