Why can't my AI assistant connect to Breakcold?
Updated October 19, 2026
When Claude, ChatGPT or another assistant can't reach Breakcold, the message you see usually tells you which step went wrong. Find it below. The fix that works most often: remove the Breakcold connector in your assistant, add it again with https://mcp.breakcold.com/mcp/v1, and sign in once more.
"Create your Breakcold account"
You signed in with an email that has no Breakcold account. Sign in with the email you use for Breakcold instead. If you're new, choose where your data is hosted (US or EU) to create your account, finish setting it up, then connect from your assistant again.
"Choose which organization this connection can access"
This is the normal approval page, not an error. Pick the organization the assistant should work in and click Authorize access. One connection reaches one organization: to switch, remove the connector and connect again.
"Session expired" or "This sign-in link expired or was already used"
The sign-in took too long or was opened in another browser. Start the connection again from your assistant and finish it in the same browser.
"MCP access requires organization membership"
You're no longer a member of the organization this connection was approved for. Reconnect and pick an organization you belong to, or ask its owner to invite you back.
Requests fail with "not enough tokens"
Each request costs your organization 0.2 or 0.4 tokens. When the balance is empty, the assistant gets error 402. Top up your tokens, or reconnect to an organization that has some.
Claude Desktop shows an authorization failure
If Claude Desktop opens Safari and the sign-in fails, remove the connector and connect again once in Chrome or another Chromium-based browser.
Good to know
- The MCP works with Breakcold v2 organizations. An organization still on Breakcold v1 can't be picked.
- Older addresses ending in
breakcold.com/mcp/v1with a region in them still work. New connections should usehttps://mcp.breakcold.com/mcp/v1. - To remove an assistant's access, delete the connector in the assistant. Breakcold has no list of connected assistants.
- Still stuck? Contact support with the exact message and the name of your assistant.
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